Skills That Matter: How Kimlea is Training Kenya’s Next Hospitality Leaders

The hospitality industry in Kenya is evolving — fast. From boutique hotels in the city to eco-lodges in the Mara, customer expectations are rising, and with them, the demand for highly skilled, people-centric professionals.

But here’s the real question: Are we equipping young people with the skills the industry truly needs?

At Kimlea Girls Technical Training Centre, we believe the answer must go beyond technical ability. Yes, knowing how to prepare a perfect béchamel sauce or set a formal table is essential — but today’s hospitality professionals need much more than that.

💡 So, what skills does the modern hospitality workplace demand?

1. Emotional Intelligence & Customer Service

First impressions last — and in hospitality, people remember how you made them feel. That’s why our training focuses heavily on empathy, listening, and proactive problem-solving.

2. Adaptability & Multitasking

In fast-paced kitchens and front desks, no two days are ever the same. Kimlea students are taught to think on their feet, adapt to pressure, and juggle tasks without compromising quality.

3. Communication Skills

Clear, professional, and courteous communication is key — whether dealing with guests or colleagues. We simulate real-world service scenarios to build confidence and fluency.

4. Attention to Detail

From plating food to preparing guest rooms, small details make the biggest difference. Our instructors emphasize precision, cleanliness, and pride in one’s work.

5. Teamwork

Hospitality is a team sport. At Kimlea, students work in structured teams to complete tasks, resolve challenges, and understand the dynamics of a smooth service operation.

🤝 Partnering for Impact

We know we can’t train in isolation. That’s why we’re always eager to work with industry partners — whether through internships, job placements, guest lectures, or curriculum feedback.

Together, we can ensure that the young women graduating from Kimlea aren’t just qualified — they’re ready.

If you’re part of Kenya’s hospitality industry and believe in building the next generation of talent, we’d love to hear from you.

📩 Let's Connect. Email us at info@kimlea.ac.ke or visit kimlea.ac.ke to learn more.